FAQ
/FAQ
FAQ 2017-04-26T17:08:47+00:00
COMMON QUESTIONS ABOUT DISHWASHERS……What should not go into the dishwasher? 2017-04-26T17:19:34+00:00

* Lead Crystal – may become cloudy or even break.
* Some Plastics – some plastics are heat sensitive and may warp or melt.
* Wood / Bone handles – glued handles may become loose.
* Aluminium utensils – likely to darken.
* Cast Iron – likely to rust.
* Pewter – likely to stain and discolour.
* Mixed metals.

THERE IS A WHITE FILM ON THE INTERIOR SURFACE OF MY DISHWASHER 2017-04-26T17:23:09+00:00

Hard water minerals are the culprit. – Contact Warewashing Solutions for more detailed information. * Clean the surface by using a dishwasher cleaner on the interior. * For harder to remove deposits, use a chemical DE-LIMING cleaner – follow the recommendations on the product. Regular cleaning and maintenance will keep your machine in the best condition. * If you have a water softener unit – it needs to be adjusted according to the hardness of the tap water (information can be given by local water authorities / supplier) Please consult the manual and adjust the water hardness accordingly * Water softener units are available. * If the machine has an inbuilt softener, make sure the salt container is not empty. Refill the salt container & secure the cap.

Warewashing Solutions offer a service & de-scale treatment. (for info and price please contact us via phone or email)

MY MACHINE INTERIOR IS STAINED 2017-04-26T17:16:40+00:00

Some food – e.g. tomato based food can stain, especially plastic items in the load and / or the machine. The stains are often impossible to remove. WE recommend not to wash plastic items together with such food. Pre rinsing and daily machine cleaning can reduce this problem. * Iron deposits in the water supply may lead to an overall yellow or brown film. You will need a special water softener filter in the water supply line to prevent this. (contact Warewashing Solutions regarding best filter selection.)

MY DISHES DON’T COME OUT DRY 2017-04-26T17:15:32+00:00

Commercial machines do not have a drying cycle. * The dishes and cutlery dry by heat from the rinsing cycle being absorbed by the item being washed. – China, Stainless, Glass and melamine dry relatively quickly (approx 40 sec) after being taken out of the machine after the completed cycle. * Plastic acts as an insulator and does not absorb the heat so drying is difficult.
* Rinse Aid helps in the drying process and minimises streaking. Always use a quality Rinse Aid and have the dosing checked by a service technician. * Check that rinse arms spin during the cycle. If they are blocked, or there is low water pressure the rinse arms may not spin. * Check your rinse agent dispenser, it may be empty. * The dish may have been removed too early from the dishwasher (program was not completely finished).

THERE ARE SUDS IN THE BOTTOM OF MY MACHINE 2017-04-26T17:14:14+00:00

If dishes are pre-washed using a hand dishwashing liquid -this product is HIGH foaming, standard commercial dishwashing detergent is low foaming (sudsing). It is important to rinse hand dishwashing soap off the items thoroughly before loading them into the dishwasher. Any liquid soap that remained on the items can result in over sudsing. Over sudsing can cause residues to be left on plates, as well as leaks appearing from the machine. Too much detergent?

THERE IS NO WATER PUMPING OUT OF MY MACHINE 2017-04-26T17:12:20+00:00

* The filter of your dishwasher may be blocked. Remove and clean all the filters.
* The drainage pump may be blocked. (see info below) * Your drain hose may be blocked. Check that it is not crushed or bent.
* The spigot point on the S-Trap may be blocked. Check and clear the blockage.
* If your kitchen sink isn’t draining either it may be a blocked drain.
* Please consult your dishwashers manual.

If the drain pump is not working it may be blocked by a larger object that stops the pump from turning. Sometimes by using a plunger over the dishwasher drain point, it is enough to dislodge the blockage. By then turning on the drain pump, it may force the blockage away.
Drain pump blockages are one of the most common dishwasher service problems – if the filters are always in place correctly during operation it should not get blocked. Pre rinsing / pre scraping reduces the problem from occurring.

MY CUPS, DISHES AND CUTLERY JUST WON’T CLEAN 2017-04-26T17:11:07+00:00

* Check that you are using the correct machine cycle, not the shortest cycle.
* For tea and coffee cups – ensure that any caked on stains/sediment has been loosened by a glass brush or similar.
* There could be insufficient water fill or wash pump pressure. Check mains pressure.
* This may be due to improper loading of dishes. Check that your large dishware or cutlery doesn’t block water spray arms. Follow proper loading techniques.
* You may not be using the correct amount of detergent. Ensure it is commercial grade and that you are using the correct dose.
* The spray arm may be jammed, please check to ensure free spinning. Wash spray arms need to be checked to ensure food or debris is not blocking jets, if blocked, remove, clean & replace. On replacement check that they spin freely.

THE UPPER AND/OR LOWER SPRAY ARM HAS DIFFICULTY ROTATING 2017-04-26T17:10:20+00:00

The most common reason is that the spray arm is being blocked by the load. Please always make sure that the spray arms can rotate freely after you have loaded the machine. You can do this by moving the spray arms mechanically yourself.
* Wash spray arms need to be regularly checked to ensure that the jets (small openings) are not blocked by food or debris. If blocked, remove, clean & replace. Once replaced, ensure that they spin freely.
* The centre post area, where wash arms sit, needs to be cleaned to remove debris.
* Make sure wash arms are secured and not loose.
* Blocked wash pump.

MY DISHWASHER IS MAKING A FUNNY NOISE 2017-04-26T17:03:57+00:00

Some noises are perfectly normal – for example, the motor, the drain pump opening to drain water or the timer control as the cycle progresses. Often it may be just a wash item that has come loose or dropped into the rack, so make sure everything is secure. It may also be that something is being knocked when the wash / rinse arm are spinning. Check that all items are not touching these arms.

MY DISHWASHER WON’T RUN 2017-04-26T17:04:24+00:00

If you have no display lights, the fuse may have blown or the circuit breaker may have tripped. Check the circuit breaker & reset if required. Check the fuse and replace if required. Other appliances should be removed from the circuit to ensure they are not causing an overload.
If in doubt consult your dishwasher manufacturer or a qualified service engineer.